Returns / Exchanges

Returning Items
If you are not completely satisfied, you may return or exchange your purchase within 60 days of the original purchase date.

For the quickest processing of your online return, complete the return information by clicking here or on the button below, and print your pre-paid UPS label ($10.00 will be charged against your original method of payment for using the pre-paid shipping label). Pack any returns in the original packaging and return via a UPS Dropoff location. To find a location nearest you, visit ups.com/dropoff. 

All refunds will be made in the original form of payment for the amount of the merchandise price plus any tax you paid. Items should return unworn, un-laundered, and in salable condition. We will assess re-stocking charges on products returned with missing or defaced labels, products that have been marred, or products that are returned in less than perfect or new condition. Products that have been altered, abused or designated as non-returnable may not be returned for exchanges or refunds.

Exchanging Items
Exchanges may be made within 60 days of the original purchase date. To do so, complete the return information by clicking on the button below, and print your pre-paid UPS label ($10.00 will be charged against your original method of payment for using the pre-paid shipping label). Pack any returns in the original packaging and return via a UPS Drop Off location.

Place a new order for the correct style, size, or color on our website. We'll ship the new item(s) right away, and issue you a credit on your returned item(s) as soon as we receive them.

Contact us at 1-800-691-3484 or by email us at support@jimsfw.com with questions about the return or exchange process.